Application of the Balanced Score for Building the Performance Assessment System at Public Universities in Hanoi in the Autonomous Condition

The article applies the Balanced Scorecard (BSC) to build a system of performance indicators at public universities in Hanoi under autonomous conditions. The article uses primary and secondary data collected from 46 public universities in Hanoi. Primary data was collected from interviews and surveys that took place in April 2023. The obtained research results show that: (1) the actual status of the performance evaluation criteria system at public universities in Hanoi is not really associated with the school's development strategy; (2) the system of performance measurement indicators has not been used as a basis for formulating salary and bonus regulations. Based on the current situation study results, the research team proposes a system of criteria to evaluate the performance of public universities in Hanoi in terms of autonomy.