The Differences in the Social Capital of Employees: The Case of Commercial Banks in Hanoi

In developing countries, for example Vietnam, and especially in the field of banking, research on social capital has not been mentioned much or fully. Despite the underdeveloped stock market in Vietnam, the commercial banking system is the foundation of the country's economy (Le, 2019) [11], providing 60% to 80% of the country's capital requirements. The need for cash for the company and production expanded, which sped up the system's credit rating. Because illiquid assets generate income, banks have an incentive to promote liquidity because it boosts profitability (Duan & Niu, 2020) [4] and bank value (Berger & Bouwman, 2009) [2]. This study was conducted with the aim of assessing the social capital of employees in commercial Banks in Hanoi through survey results. The survey subjects are employees of commercial Banks in Hanoi. We use both qualitative and quantitative research methods. Quantitative research methods were carried out with SPSS software, including independent T tests and ANOVA. Research results show that there is no difference in assessing the social capital of employees in commercial Banks in Hanoi between different subjects in terms of gender, marital status, academic standards, job position, or age. Based on this result, the study proposes some recommendations for commercial Banks and employees.