Nature of the Prophet Muhammad Saw's Amanah in Technology Service Business

Any product produced cannot be separated from the service element, whether it is a service as a core product, or as a complementary product. The purpose of this study is to determine the service quality of internet providers and how to minimize the occurrence of complaints from customers. The motivation of this research is to implement the nature of the Prophet Muhammad SAW, Amanah, into service business services to increase customer satisfaction. The novelty proposed is the development of the dimensions of the character of the Prophet Muhammad SAW, namely Amanah, with indicators of responsibility, keeping promises, and being transparent. This research is descriptive research with a qualitative approach. The results of this study indicate that the quality of service is satisfactory for customers. Internet providers in the city of Pekanbaru have made improvements every year to the facilities and services provided to customers, such as changing new programs to minimize disruption. The results of the study also show the nature of Amanah which has been applied in this service business activity.