An Analysis on Adoption of E-governance in Public Institutions: A Case Study of Ministry of Lands and Natural Resources, Lusaka

This study aims to assess the adoption and accessibility of e-governance services provided by the Ministry of Lands, driven by the growing significance of digital public services and the need to understand factors influencing their utilization. The sample size consists of 50 respondents from public institution officials, selected from Ministry of lands and Natural Resources. This study employs a mixed-methods approach, combining both quantitative and qualitative research methods. The quantitative approach involves a survey of citizens and public institution officials, while the qualitative approach involves in-depth interviews with key stakeholders. A survey, utilizing probability sampling, was conducted to capture insights on usage patterns, satisfaction levels, and perceived barriers of the ministry’s e-governance services. Complementing this, in-depth interviews with key stakeholders, using non-probability sampling such as purposive sampling, were carried out to gain a deeper understanding of implementation challenges and future development plans. The findings reveal significant progress in e-governance adoption, with most respondents engaging in online information access, application, and payment services, though the online feedback service remains underutilized, indicating a need for enhanced citizen engagement. Key factors affecting service accessibility include ease of use, reliability, and responsiveness. The data suggests that the majority of respondents (27) support the adoption and implementation of e-governance strategies at the Ministry of Lands. This is likely due to the potential benefits of e-governance, such as improved efficiency, transparency, and accountability. However, the fact that 15 respondents disagree and 8 are slightly agree indicates that there may be concerns or reservations about the implementation of e-governance strategies. The data also suggests that there may be a need for further education and awareness-raising about the benefits and challenges of e-governance strategies. The 8 respondents who are unsure may require more information or clarification about how e-governance strategies will be implemented and what benefits they can expect. By addressing these concerns and providing education and training, the Ministry of Lands can work towards successful adoption and implementation of e-governance strategies. The report offers recommendations for the Ministry of Lands, suggesting improvements in user-friendliness, system reliability, responsiveness, citizen engagement, and targeted support and training. Implementing these recommendations is expected to enhance service delivery and accessibility, improving overall citizen experience and satisfaction. The research aims to investigate the factors influencing e-governance adoption, assess the effectiveness of existing e-governance services, and identify areas for improvement. The study uses a stratified random sampling design to select participants from various public institutions and citizen groups.