Gamification in BPM Training: Enhancing Workforce Engagement and Process Adherence Across Global Teams

At a time marked by the digitalization and distributed workforces around the globe, Business Process Management (BPM) has been an aspect essential in maintaining operational consistency, agility and compliance within a multinational organization. Nonetheless, the measures aimed to regulate the use of BPM according to the set standards are frequently stalled by the absence of interest in training among the employees. Gamification, which is strategically integrating the component of games into non-game related tasks, has developed into a potential mode of injecting life reversal through corporate training. This paper discusses the effectiveness of gamified BPM training packages in fostering staff engagement in a multi-cultural international team environment as well as increasing responsive compliance with protocols. The study uses a mixed research design under which the interaction between the motivation, cultural receptivity, and technology usability in gamification outcomes are addressed. Relying on concepts within Self-Determination Theory and using the cultural dimensions model presented by Hofstede, the research attempts to provide actionable models of applying gamified BPM training en masse. This work is intended to yield actionable information to BPM leaders, HR strategists, and learning architects on future proofing training via immersive, adaptive and inclusive techniques.