Developing Digital Management Capacity for Commune-Level Officials and Civil Servants in Ho Chi Minh City

This study analyzes the factors influencing the development of digital management capacity among commune-level officials and civil servants in Ho Chi Minh City. Based on theories of competence, technology acceptance, organizational learning, change management, and organizational resources, the study identifies factors impacting digital management capacity, including awareness of digital transformation, digital technology skills, training and development, technology infrastructure, leadership support, and digital organizational culture. The research results show that these factors all have a positive influence on the digital management capacity of commune-level officials and civil servants. Among these, digital technology skills, leadership support, and training and development activities play a prominent role. Based on this, the study proposes several implications for improving digital management capacity through enhanced practical training, improved technology infrastructure, enhanced leadership, and the development of a digital organizational culture within commune-level governments.