Digital Transformation for Data-Driven Management and Training in Open Higher Education: A Case-Based Framework

Digital transformation in higher education is no longer limited to the digitisation of documents or the adoption of isolated learning-management tools. It requires redesigning governance, teaching, learning support and quality assurance around integrated platforms, reusable digital learning resources and actionable data. This article develops a case-based framework for applying technology in the management and delivery of open and distance higher education. Drawing on document analysis, policy review, SWOT analysis and a five-level digital maturity model, the study identifies a gap between the availability of basic digital tools and the capability to operate an integrated, evidence-based digital education ecosystem. The findings show that the institution under study has early experience with learning management systems, online classes and digital content, but still faces fragmented data, uneven staff digital competence, limited learning analytics, non-standardised digital learning resources and insufficient internal regulations for quality, data protection and responsible AI use. The article proposes a six-pillar model consisting of digital governance, infrastructure and platforms, digital learning resources, data and learning analytics, digital competence, and quality-safety-ethics. It also outlines an implementation roadmap for 2026-2030, emphasising standardisation before scaling, dashboard-based management, early-warning learner support, AI governance and continuous quality improvement. The framework contributes a practical model for open higher education units seeking to transform technology use from operational support into strategic management capability.