Assessing the Effects of Supply Chain Management Practices on Operational Efficiency: A Case Study of Trade Kings Zambia Limited

This study assessed the effects of supply chain management (SCM) practices on operational efficiency at Trade Kings Zambia Limited. The study aimed to identify the key SCM practices adopted, examine their relationship with operational efficiency, and explore the challenges faced in implementing these practices. A descriptive case study design employing both qualitative and quantitative approaches was used. Data were collected through structured questionnaires and semi-structured interviews with employees across procurement, logistics, and sales departments, while secondary data were obtained from company reports and operational records. Quantitative data were analyzed using statistical tools, and qualitative data were examined through thematic analysis.

Findings revealed that Trade Kings Zambia Limited adopts several key SCM practices, including demand forecasting, inventory management, supplier collaboration, technology integration, and logistics optimization. These practices were found to positively influence operational efficiency by reducing stock outs, minimizing costs, improving product quality, and ensuring timely deliveries. However, challenges such as limited technological adoption, supplier reliability issues, high implementation costs, infrastructure limitations, and poor internal coordination were identified as barriers that hindered optimal performance.

The study concludes that effective SCM practices are critical drivers of operational efficiency in the FMCG sector. It recommends strengthening supplier partnerships, enhancing technology integration, optimizing inventory and production management, improving logistics and transportation infrastructure, fostering cross-departmental coordination, building staff capacity, developing risk management strategies, and integrating sustainable practices. Implementing these recommendations will enhance Trade Kings’ operational performance, resilience, and competitiveness, providing insights for strategic decision-making and contributing to knowledge on SCM effectiveness within the Zambian FMCG context.