Analyzing the Effectiveness of Human Resource Training Policy on Business Performance: A Case Study of Hungry Lion Kitwe Town Centre

This study analyzed the effectiveness of Human Resource Training policy on business performance at Hungry Lion Kitwe Town Centre, Zambia. The specific objectives were to assess the influence of HR Training policy on employee productivity, examine the impact of recruitment and selection on workforce competency, evaluate the role of training in enhancing business performance, and explore employee suggestions for policy improvement. A mixed-methods approach was employed, combining quantitative surveys with 52 employees and qualitative interviews with 5 managers. Data was analyzed using descriptive statistics and thematic analysis. The study found that while 57.7% of employees believed the training policy could improve performance, inconsistent implementation limited their effectiveness—46.1% received training only “Rarely” or “Never.” A strong association was observed between training frequency and perceived Training policy impact (F = 8.56, p = 0.005). Recruitment processes were perceived as inconsistent, with 38.5% of employees disagreeing that hiring brings competent staff. The performance appraisal system was largely ineffective, with 57.7% of employees reporting that good performance is not rewarded. A significant majority (48.1%) felt unmotivated by the current appraisal system. Employee suggestions emphasized the need for on-the-job coaching (cited by 42.3%), mobile-learning platforms (feasible given 90% smartphone ownership), and tangible incentives linked to training completion. The study concludes that HR Training policy at Hungry Lion has high potential but are undermined by inconsistent execution, poor integration with reward systems, and inadequate recruitment filtering. Recommendations include formalizing mobile-based and on-the-job training, revising performance-linked reward structures, and improving recruitment assessments to enhance workforce competency and organizational performance.