The Effectiveness of Water Resources Management in Zambia: A Case Study of WARMA Lusaka

This study evaluates the Water Resources Management Authority's (WARMA) effectiveness in handling water demand for socio-economic purposes. The findings show WARMA's crucial role in capacity building for local councils and communities, with 68% acknowledging community-focused training initiatives. While respondents express support for WARMA's collaboration with industrial stakeholders, there's room for improvement in training programs. 88% believe WARMA effectively manages water demand, and 72% are satisfied with its ability to ensure a reliable water supply. Most respondents are very satisfied with current water rationing, but 12% are dissatisfied. Quantitative data reveal WARMA's positive impact on water quality, public image, and stakeholder engagement. Respondents trust WARMA's identification of freshwater sources, perceiving it as highly effective in water conservation, regulation, efficient use, management plans, and awareness campaigns. Challenges include insufficient water supply, pollution, inadequate infrastructure, and climate change impacts. Lack of awareness on water conservation is not a major concern. All respondents trust WARMA's active engagement in water resource monitoring. More than half rate WARMA's performance above average or excellent, indicating success in meeting expectations. This study emphasizes WARMA's significant role in socio-economic water resource management, pointing out successes and identifying challenges for improvement.