Views and Perceptions of Stakeholders on the Performance of Jaiz Bank Plc towards Achieving More Financial Inclusiveness in Nigeria

The landscape of the Nigerian banking industry is dominated by interest-based banks which some Nigerian citizens are not keen in dealing with due to cultural and religious reasons. As a policy measure towards taking of the banking needs of citizens with such reservations on interest based banks and enhancing more financial inclusiveness, the government granted license for the establishment of Jaiz bank plc as a non-interest bank. Therefore, the aim of this study is to obtain the views and perceptions of selected relevant stakeholders of Jaiz bank on its performance towards achieving more financial inclusiveness. To do this, primary data is obtained from conveniently and purposely selected customers, management staff, employees of the bank and University academic staff engaged in teaching in Banking and finance program by means of semi-structured interviews. The study is guided by triangulation of public policy analytical framework and stakeholder theory while collected data is analyzed by means of descriptive qualitative analysis in form of thematic analysis. Results from the study revealed that all interviewed stakeholders representing 100% have positive views and perceptions on diverse operations and services of Jaiz bank plc which all in turn, enhancing more financial inclusiveness in the Nigerian banking sector. The policy implication is that government need to do more to ensure the development of more non-interest banks to continue achieving more financial inclusiveness which may in turn bring about economic growth and development.