The Communication Networks Adopted and their Effectiveness in Coordinating Community Responses during Violent Group Conflicts in Nairobi County, Kenya

This study investigated the effectiveness of communication networks in coordinating community responses. The study employed a descriptive survey design, targeting Nairobi County residents, Nyumba Kumi leaders, administrative officers, and NGO members involved in peace and security efforts. A total of 128 respondents were targeted, with 118 responses received, yielding a 92% response rate. Data was collected using questionnaires and interviews, with quantitative data analyzed through descriptive statistics and qualitative data analyzed thematically. Findings revealed that, mobile technology is favored for communication because it offers real-time updates on violent events. Resident’s value early warning information, allowing them to make timely and informed decisions in response to potential violence. The study recommends enhanced partnerships with law enforcement, improved communication infrastructure, financial and logistical support to enhance the sustainability of these interventions.