Factors Affecting the Quality of Administrative Civil Servants at District Level in Hai Phong City

Improving the quality of state administrative civil servants is a top concern of our Party and State to meet the requirements of innovation in the current period. This study aims to identify factors affecting the quality of district-level administrative civil servants in Hai Phong city through a quantitative approach. Data were collected from 200 survey samples, including administrative civil servants and people having administrative transactions with district-level agencies. The analysis method uses a multivariate regression model to test the influencing factors. The research results show that the quality of civil servants is affected by three main groups of factors: (1) individual capacity (professional qualifications, working skills, service attitude), (2) organizational factors (remuneration policies, working environment, public service culture), and (3) social factors (work pressure, people's requirements). In particular, compensation policy and work skills have the greatest impact, with impact coefficients of 0.42 and 0.36, respectively. The study recommends enhancing soft skills training, improving compensation policy, and applying technology to reduce work pressure. This result provides a scientific basis for developing policies to improve the quality of civil servants in Hai Phong.