Solutions to Improve Service Quality for Wind Turbine Maintenance and Repair Projects at the Viet-Russia Vietsovpetro Electrical Engineering Enterprise

In response to the rapid development of renewable energy, particularly wind energy, in Vietnam, the importance of maintaining and improving service quality in wind turbine maintenance and repair has become increasingly critical. This study focuses on analyzing and proposing solutions to enhance the service quality at the Viet-Russia Vietsovpetro Electrical Engineering Enterprise (Vietsovpetro). Utilizing the SERVQUAL model, a widely recognized tool for measuring service quality, the research examines five key components: Reliability, Responsiveness, Assurance, Empathy, and Tangibles. Through surveys and interviews with customers and industry experts, data were collected to evaluate the current service quality. The findings reveal certain achievements but also highlight areas needing improvement, particularly in enhancing reliability and responsiveness. Based on these results, the study proposes specific solutions to improve service quality according to each SERVQUAL element.