Test the Difference between the Control Variables and the Outpatients' Satisfaction with the Quality of Medical Examination and Treatment Services at Bach Mai Hospital

As an autonomous public hospital, the Board of Directors of Bach Mai Hospital has soon made changes in hospital management and administration to improve professional quality and facilities to achieve patient satisfaction, taking patients as the center because patients are customers and the main source of revenue for the hospital. In the current context of autonomy, only if the revenue source is well maintained and increased will the income of hospital officials and staff be guaranteed, and there will be no brain drain to other private hospitals. This study was conducted with the aim of evaluating the difference in outpatients' satisfaction with the quality of medical examination and treatment services at Bach Mai Hospital through the survey results. Survey subjects are outpatients who go for medical examinations and treatment at Bach Mai Hospital. We use both qualitative and quantitative research methods. Quantitative research methods were carried out with SPSS software, including independent T tests and ANOVA. Research results show that there is a difference in the assessment of outpatients' satisfaction with the quality of medical examination and treatment services at Bach Mai Hospital among different subjects in terms of ages, academic standards, job, income, and health insurance. But there was no difference in satisfaction between the male and female patient groups. Based on these results, the study proposes several recommendations for Bach Mai Hospital and outpatients.