E ISSN: 2583-049X

International Journal of Advanced Multidisciplinary Research and Studies

Volume 4, Issue 2, 2024

Assessment of Customers` Satisfaction with Agricultural Research Services Quality in Southern Agricultural Research Institute, Ethiopia

Author(s): Takele Mebratu, Tegene Ayele


Assessing farmers` satisfaction with improved agricultural technology and practices that meet the needs of farmers and different stakeholders is imperative to address the level of feelings with the quality of services. The assessment on farmers' satisfaction with the quality, relevance, and inclusiveness of improved agricultural technology and practices services delivery was the goal of this study. Data were gathered from 156 randomly selected farmers and stockholder from Wolayita, Gamogofa and Keffa agricultural Zone through household survey, KIIs and focus group discussion. The findings indicated that among various parameters that measured in this study, Farmers and stakeholders were highly satisfied with the professional ethics, discussion with stakeholder, service delivery efficiency, fast responsiveness and access to service of agricultural research institute and agricultural research centers, were found very promising service-delivery-mechanisms. However, farmers and stakeholders did not satisfied with Service provision, quality of service, acceptance of feedback and gender responsiveness, were not found likely service-delivery. Even though most of the services are found at high 92% customer satisfaction index, the government and responsible body improve services which are found at satisfactory level.

Keywords: Customer, Satisfaction, Inclusiveness, Responsiveness, Service Quality

Pages: 790-795

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