Outpatients' Satisfaction with the Quality of Medical Examination and Treatment Services at Bach Mai Hospital

According to the rules of the market, doctors must satisfy customers as a condition of survival for the medical facility. In developed countries, medical services are also a competitive market. Patients only choose medical facilities with high quality, reasonable prices, and a dedicated service attitude. This study was conducted with the aim of assessing outpatients' satisfaction with the quality of medical examination and treatment services at Bach Mai Hospital through survey results. The survey subjects are outpatients at Bach Mai Hospital. We use both qualitative and quantitative research methods. Quantitative research methods were carried out with SPSS software, including descriptive statistics and Cronbach’s alpha analysis. Research results show that outpatients' satisfaction with the quality of medical examination and treatment services at Bach Mai Hospital is rated quite highly. Based on this result, the study proposes some recommendations for Bach Mai Hospital and outpatients at Bach Mai Hospital.