Factors Affecting Human Resource Development in 5-Star Hotels in Hanoi City

Research identifies factors affecting human resource development in 5-star hotels in Hanoi city, thereby proposing recommendations to develop human resources in 5-star hotels in the city. Hanoi city desk. In this study, the author directly interviewed 200 people who are leaders, deputy heads of departments, and some employees in departments in 5-star hotels in Hanoi city using the convenient sampling method. The reliability of the data is tested by Cronbach's Alpha coefficient, exploratory factor analysis to build and test scales and use factor score equation to determine the importance of influencing factors. affect human resource development. Research results show that there are 5 groups of factors identified as having a positive influence on human resource development in 5-star hotels in Hanoi city, including: Attraction and recruitment policies Human resource utilization, Compensation and welfare policy, Training and development policy, Job utilization and evaluation policy, Working environment and conditions. Based on the research, the author proposes some management implications to develop human resources in 5-star hotels in Hanoi City.