The Role of the Human Resource Management from a Different Perspective: A Narrative Analysis

The Human Resource Management plays a vital role in an academic institution particularly ensuring the welfare of its employees. However, in a dynamic work environment and a fast-changing landscape of labor, industry and education, there are challenges that need to be discovered to provide a remedy that will serve as a catalyst of change for the improvement of its function and effectiveness. These will transcend barriers of ambiguity and complexity and initiate value and principles augmenting to the gap between the top management and employees. The researchers aimed to answer the following: Functions of the Human Resource Department, challenges, coping and its quality assurance mechanisms.

To explore the experiences and insights of instituting quality assurance mechanisms of the HRDO directors, a narrative analysis was used. Results have revealed that the Human Resource is a complex work environment, and a genuine commitment is necessary, challenges are emanating from both internal and external factors, and one should adapt to provide a continuing and nurturing commitment that will ensure the well-being of employees. Recommendations focuses on fostering interpersonal relationships, providing regular faculty and staff development opportunities, ensuring accountability and responsibility and a sense of security.