The Implementation of Transparency Principle in Land Services System Electronically

The Ministry of Agrarian Affairs and Spatial Planning/ National Land Agency (Ministry of ATR/BPN) strives to provide the best service for the community. Digital transformation began with the implementation of electronic land services since 2020, including Electronic Mortgage Rights (HT-el), Land Value Zone Information (ZNT), Checking Land Certificates, and Making Land Registration Certificates (SKPT). Digital literacy is not only in society but also in the bureaucratic environment (readiness for digitalization). The implementation of electronic land information services is one of the needs to serve the community in order to accelerate service transparency. The Indonesian government through the Ministry of ATR/BPN has gradually implemented electronic services by issuing Regulation of the Minister of ATR/Head of BPN No.5 of 2017 concerning Electronic Land Information Services, this is one form of legal politics to transform land and spatial planning information services as an effort improving the public service system which concerns service methods and procedures in order to provide easy, fast, precise, affordable and accountable services through the application and development of Information and Communication Technology (ICT) in land administration services by expanding local community access, opening interactive services, and encourage community participation. The Ministry of ATR/BPN has a mission to improve the quality of good services and create a good governance system. It is hoped that electronic services can make it easier for the public to manage services in the land sector, so that it becomes easier, faster and more efficient. However, in practice, electronic services at the Banda Aceh Municipal Land Office are still not optimal, so it is necessary to digitalize the old services to be faster (efficient), but this will be a problem if rural people do not know electronic technology or are technologically illiterate due to imaginary reasons. Of cybercrime that can occur at any time.