Expectations about Noi Bai International Airport Services

According to the region's aviation network, Noi Bai international airport has a particularly important economic, political, and geographical position, being the trade gateway of the capital Hanoi with other economies in the world. World, is an ideal stopover in the flight network from Europe and South Asia to Southeast Asia, Northeast Asia, and Asia-Pacific. This is both a potential that needs investment and exploitation and a huge advantage in competing with regional airports to gradually turn Noi Bai International Airport into a commercial port and a transshipment center for regional and world aviation. This study was conducted with the aim of identifying, analyzing, and measuring the expectations about Noi Bai international airport services in Hanoi by using qualitative and quantitative research methods. Quantitative research methods were carried out with SPSS software, including descriptive statistics and Cronbach's alpha analysis. On the basis of a review of previous studies and after interviewing experts, the study has identified and analyzed twenty-two scales (component attributes) of customers' expectations about Noi Bai international airport services. Based on this result, the study proposes some recommendations to improve the Noi Bai international airport services, thereby improving customer satisfaction and business performance at the airport.