E ISSN: 2583-049X

International Journal of Advanced Multidisciplinary Research and Studies

Volume 4, Issue 1, 2024

Ergonomics Analysis in Ensuring Service Quality in Ceramics Manufacturing Factories

Author(s): Castilla Delfa, Barro Honey Grace, Durano Kathleen, Lucero Yvonne, Penas Rhea Fatima, Veloso Yunah Neica


The research aimed to identify if the working hours affect the service quality and analyze the ergonomics that interact with the working hours using the Correlational research. A detailed examination of working conditions and ergonomic considerations as service quality indicators in ceramic production facilities was considered. In order to quantify the various aspects of working environments survey questionnaire and observational studies. The findings revealed that the number of working hours spent by the workers is 7.75 hours per day. There is no correlation about working hours with service quality. On the other hand, ergonomics and working hours show a correlation.

Keywords: Workplace, Performance, Workers' Capabilities, Working Environment, Workload, Working Requirements

Pages: 455-458

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