Influence of Electronic Banking on Job Security of Employees in the Banking Sector: A Literature Review

E-banking is a breakthrough in the banking industry in the current digital age. Financial institutions are constantly upgrading this service to meet customers' increasing needs. Electronic banking has rapidly spread in all countries, taking over more than 50% of communication between customers and banks (Shirzadi et al., 2017) [17]. Electronic banking services allow banks to increase customer satisfaction, save time by reducing paperwork, and cut costs by reducing the need for the physical presence of office systems or staff banks. However, customers' dependence on services such as the Internet, phone calls, and online payments has reduced their use of the banking system's traditional goods. This is already creating significant security impacts on bank employees' jobs. This study aims to analyze how the electronic banking system's application and management impact workers' employment security. Lessons are drawn for Vietnam today based on a comprehensive analysis of research results from several countries worldwide.