Development of a Simulation Model for the Provision of Freight Forwarding Services by a Logistics Company

In the context of growing competition and the unstable economic situation, improving the efficiency of international cargo transportation is an urgent task. The article presents a simulation model for the provision of freight forwarding services by an international logistics company in the GPSS World simulation modeling system to determine the average processing time of incoming requests and the delivery time of goods depending on the type of customers (VIP client, regular client, one-time client). A comparison of the effectiveness of three directions of cargo delivery (Belarus, the European Union, Georgia); research and optimization of the workflow in a freight forwarding company; determination of the reliability of cargo delivery in three directions. The developed simulation model can be used to determine the optimal structure of the organization of the work of a logistics company in the provision of freight forwarding services.