Factors Affecting Performance Management of Immigration Department in Zanzibar: A Case of Abeid Amani Karume International Airport (AAKIA)

Immigration department at Abeid Amani Karume International Airport plays a critical role in managing and regulating the movement of people in and out of the country. Performance management is a critical aspect of ensuring that the department meets its objectives effectively and efficiently. However, several factors affect the effectiveness of performance management in the department, including staff motivation, human resources capacity and technological infrastructure. This study aimed to identify the factors that affect performance management in the Immigration department at Abeid Amani Karume International Airport. The study employed a quantitative approach, using questionnaire method to collect data from 147 sample size of Immigration officers at Abeid Amani Karume International Airport. The results indicated that staff motivation and technological infrastructure have positive and statistically significant influence on the performance management of immigration department whereas human resource capacity has a negative and statistically significant effect on the performance management of Immigration department. The findings contribute to a better understanding for the management of Immigration department to capacitate its human resources in terms of allocating sufficient numbers of staffs at AAKIA and give them refresher courses that will lead to improve the management performance and provision of immigration services.