E ISSN: 2583-049X

International Journal of Advanced Multidisciplinary Research and Studies

Volume 3, Issue 6, 2023

Overview Study on Assessment of the Quality of Medical Examination and Treatment Services

Author(s): Nguyen Zen Nguyen, Thi Quynh Tran


The objective of the article is to synthesize the results of studies to evaluate the quality of medical examination and treatment services at home and abroad. The literature research methodology helps us find key studies related to the content of medical services. The results of the synthesis of the research work clarified the toolkit used, sample size, research methods, and analytical methods. The results of these studies are presented in turn in the synthesis table. Accordingly, the toolkit used in other authors' studies is mainly developed from conventional service scales. The study is mainly cross-sectional research and uses analytical methods of statistics to clarify patients' satisfaction with the quality of medical services. The article has reviewed and evaluated that these toolkits have some limitations when applied in Vietnam. These studies have not comprehensively assessed several stakeholders, directly affecting the quality of service and patient satisfaction, namely the support staff and decision-making leaders of the health facility. The results of this article's research are the basis for developing a scale to assess the quality of medical examination and treatment services suitable for regions of Vietnam.

Keywords: Systematic Review, Service Quality, Medical Examination and Treatment Services

Pages: 393-398

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