Enhancing Digital Conversion for Vietnamese Insurance Enterprises

Digital transformation is being considered an inevitable trend in all fields and industries. Faced with the impact of the Fourth Industrial Revolution and the impact of the COVID-19 pandemic, Vietnamese businesses face many opportunities and many challenges. Therefore, digital transformation is an inevitable and objective requirement and trend for the business community to stand firm and develop.

Digital transformation is one of the top goals that businesses are interested in in the 4.0 industrial era because it creates major changes in the commodity value chain and product supply; Automation improves work efficiency, production and business efficiency, competitiveness, strongly increases production value and service quality. Vietnam is in the process of building and promoting the implementation of a national digital transformation strategy to guide digital socio-economic development. On that basis, build digital transformation strategies in each industry, each field, each business. Contributing to promoting industrialization and restructuring the economy.

Especially for insurance businesses, digital transformation will help solve problems of agent training and management, customer care, operational risk management. In this article, the team of the author deeply analyzes achievements and challenges, thereby proposing solutions to enhance digital transformation for Vietnamese insurance businesses.