E ISSN: 2583-049X
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International Journal of Advanced Multidisciplinary Research and Studies

Volume 3, Issue 6, 2023

Factors Affecting the Quality of Customer Care Service



Author(s): Nguyen Quoc Huy, Nguyen Minh Xuan Huong

Abstract:

Through this article, the author shows the theoretical foundations related to factors affecting the quality of customer care services. Domestic and foreign models from which model summaries are given. Conclusions are drawn with authors’ own research model related to the topic affecting the quality of customer care services.


Keywords: Quality Management, Customer Care, Customer Services

Pages: 197-204

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