International Journal of Advanced Multidisciplinary Research and Studies
Volume 3, Issue 6, 2023
Factors Affecting the Quality of Customer Care Service
Author(s): Nguyen Quoc Huy, Nguyen Minh Xuan Huong
Abstract:
Through this article, the author shows the theoretical foundations related to factors affecting the quality of customer care services. Domestic and foreign models from which model summaries are given. Conclusions are drawn with authors’ own research model related to the topic affecting the quality of customer care services.
Keywords: Quality Management, Customer Care, Customer Services
Pages: 197-204
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