The Current Status of Job Quality for Technology Drivers in Vietnam

In the current context, technology has become a driving force for initiating and transforming the quality of employment. Industry 4.0 has given rise to a trend in which many workers are shifting towards jobs that operate on online platforms, such as passenger transportation, delivery services, food delivery, and connecting through mobile applications like Grab, Gojek, Be, and others. The profession of technology drivers has become a primary occupation for thousands of workers, most of whom hope for high incomes from low-stress work and flexible working hours. However, with the proliferation of new technology-based ride-sharing companies, coupled with a significant drop in the number of customers, technology drivers have become disheartened due to drastically reduced incomes that are insufficient to cover their household expenses. Through qualitative and quantitative research methods, along with the synthesis of secondary data, this article provides a comprehensive overview of the current employment quality situation for technology drivers in Vietnam.