E ISSN: 2583-049X

International Journal of Advanced Multidisciplinary Research and Studies

Volume 3, Issue 5, 2023

Organizing Customer Care Activities at World Big4 Logistics Companies: DHL, UPS, FEDEX, XPO LOGISTICS

Author(s): Nguyen Luu Diem Phuc, Nguyen Thi Hien, Nguyen Thuy Vy


Logistics is an effective tool used to link international economic activities, ensuring highly effective production and business activities. The application of a global logistics system has optimized the circulation cycle of goods production from the input of raw materials to the distribution of final products to customers, overcoming the negative effects of effects of space, time and production cost factors on international economic activities, thanks to which these activities are always "sticky" together and carried out systematically and effectively. high fruit. The logistics system acts as a bridge to bring goods to new markets according to set time and location requirements. Therefore, with the support of the logistics system, the power of many companies has gone beyond the geographical borders of many countries. On the one hand, business manufacturers can dominate the market for their products, on the other hand, the international business market is also expanded and developed. Logistics has provided a variety of comprehensive services, not only overcoming previously encountered difficulties but also upgrading maximum customer care and satisfaction services in the most optimal and effective way. In the process of international integration and development, the article provides some information about the customer care services of Big4 logistics companies in the world.

Keywords: Logistics, World, Customer Care, Development, Expansion, Market

Pages: 1137-1144

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