E ISSN: 2583-049X
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International Journal of Advanced Multidisciplinary Research and Studies

Volume 3, Issue 5, 2023

Organizing Customer Care Activities at Big4 Logistics Companies in Vietnam



Author(s): Nguyen Thi Hien, Nguyen Luu Diem Phuc, Nguyen Thuy Vy

Abstract:

In the era of growing globalization, the logistics industry in Vietnam has become an important part of the national economy. Vietnam, with its favorable geographical location in the heart of Southeast Asia, has attracted a large number of leading logistics companies in the industry. These businesses contribute significantly to the transportation of goods and related services, from road, air, and sea transportation to storage and supply chain management services. In the era of today's globalization as it develops, the logistics industry in Vietnam has become an important part of the national economy. Vietnam, with its favorable geographical location in the heart of Southeast Asia, has attracted a large number of leading logistics companies in the industry. These businesses contribute significantly to the transportation of goods and related services, from road, air, and sea transportation to storage and supply chain management services. These leading logistics companies create diversity and competition in the logistics industry in Vietnam, while providing effective solutions for businesses and continuing to play an important role in developing the Vietnamese logistics industry.


Keywords: Customer Care, Big4, Logistics, Vietnam

Pages: 1130-1136

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