Internal Social Capital: The Case of Plastic and Packaging Firms

Internal social capital fosters strong links within the organization (Tsai, 2000) [12], which facilitates interaction and coordination among different employees and departments within the firm (Adler & Kwon, 2002) [1]. This study was conducted with the aim of identifying, analyzing, and measuring the internal social capital of plastic and packaging enterprises in Hanoi and neighboring provinces by using qualitative and quantitative research methods. Quantitative research methods were carried out with SPSS software, including descriptive statistics, Cronbach's alpha, and EFA analysis. On the basis of an overview of previous studies and after interviewing experts, the study identified and analyzed six scales (component attributes) of internal social capital in plastic and packaging firms. Based on the research results, we propose some recommendations to improve the internal social capital of plastic and packaging firms, thereby contributing to improving business performance for plastic and packaging firms.