Evaluation of the Social Capital of Employees in Commercial Banks in Hanoi

According to Bhattacharya and Thakor (1993) [4]; Berger & Bouwman (2009) [3], commercial banks play two crucial roles in the economy: they generate liquidity and manage risks. Due to the underdeveloped stock market in Vietnam, the commercial banking system is the foundation of the country's economy (Le, 2019) [14], providing 60% to 80% of the country's capital requirements. Studying social capital is necessary because it plays a significant role in the growth of economic capital. Relationships between big businesses and small and medium-sized businesses should prioritize social capital building (Rotheroe, 2005) [15]. This study was conducted with the aim of identifying, analyzing, and measuring the social capital of employees in commercial banks in Hanoi by using qualitative and quantitative research methods. Quantitative research methods were carried out with SPSS software, including descriptive statistics, Cronbach's alpha, and EFA analysis. On the basis of a review of previous studies and after interviewing experts, the study has identified and analyzed five scales (component attributes) of employees' social capital. Based on this result, the study proposes some recommendations to improve the social capital of employees, thereby improving the quality of human resources and improving business performance in commercial banks in Hanoi.