Index of Public Satisfaction with Employee Services at Secondary Education Centers in Yogyakarta City

Analysis of the D. I. Yogyakarta Government's community satisfaction survey for the Yogyakarta City Middle Education Center, 2019 to 2022, shows the phenomenon of a decrease in scores. Obtain the average score, namely: 86.80; 83.66; 83.72; and 81.34. The research objective is to describe the performance criteria and to analyze the community satisfaction index (IKM). The research method is descriptive qualitative with a phenomenological approach. Data collection was carried out by interviews and observation. The results of the study show that the performance criteria which include staff having a job and having job management are declared ready to be measured through the IKM. The decline in the score of the IKM questionnaire was caused by several factors: individual, psychological, and organizational. The conclusions of the research are: wise database inventory, give time and assistance to staff who do not have experience and relationships, and provide trust and rewards.