E ISSN: 2583-049X

International Journal of Advanced Multidisciplinary Research and Studies

Volume 3, Issue 2, 2023

Index of Public Satisfaction with Employee Services at Secondary Education Centers in Yogyakarta City

Author(s): Zunan Tyasmara, Uswatun Chasanah


Analysis of the D. I. Yogyakarta Government's community satisfaction survey for the Yogyakarta City Middle Education Center, 2019 to 2022, shows the phenomenon of a decrease in scores. Obtain the average score, namely: 86.80; 83.66; 83.72; and 81.34. The research objective is to describe the performance criteria and to analyze the community satisfaction index (IKM). The research method is descriptive qualitative with a phenomenological approach. Data collection was carried out by interviews and observation. The results of the study show that the performance criteria which include staff having a job and having job management are declared ready to be measured through the IKM. The decline in the score of the IKM questionnaire was caused by several factors: individual, psychological, and organizational. The conclusions of the research are: wise database inventory, give time and assistance to staff who do not have experience and relationships, and provide trust and rewards.

Keywords: Community Satisfaction Index, Employees, Employee Performance

Pages: 609-616

Download Full Article: Click Here