Human-Centered Digital Model Enhancing Communication between Patients, Caregivers, and Multidisciplinary Professionals

Effective communication between patients, caregivers, and multidisciplinary professionals is fundamental to achieving coordinated, person-centered care. However, traditional healthcare systems often suffer from fragmented communication, delayed information sharing, and lack of patient engagement—resulting in inefficiencies and suboptimal outcomes. This paper proposes a human-centered digital model designed to enhance communication and collaboration across care networks. Rooted in principles of empathy, inclusivity, and co-design, the model integrates digital tools such as secure messaging platforms, shared care dashboards, and virtual consultation interfaces to facilitate real-time, transparent, and accessible information exchange. The framework emphasizes the human-centered design approach, ensuring that technological innovation aligns with users’ lived experiences and professional contexts. Patients and caregivers are treated as active partners rather than passive recipients of care, with the model supporting shared decision-making, personalized care planning, and emotional engagement. Multidisciplinary professionals—including physicians, nurses, social workers, and therapists—benefit from unified access to patient data, coordinated workflows, and interoperable systems that bridge gaps between healthcare and social care settings. Ethical and legal safeguards form a cornerstone of this model, incorporating data privacy, informed consent, and equitable access for digitally marginalized populations. Implementation follows a phased, co-creative process involving pilot programs, iterative testing, and digital literacy training to build trust and competence across stakeholders. Performance evaluation focuses on communication efficiency, user satisfaction, and care quality indicators. By integrating digital communication technologies with human-centered design principles, the proposed model aspires to create empathetic, adaptive, and collaborative ecosystems in healthcare. It envisions a sustainable transformation in which data intelligence complements compassion—enabling timely coordination, reducing administrative burden, and empowering patients and caregivers to participate meaningfully in their care journeys. Ultimately, the model bridges the technological-human divide, fostering connected and compassionate care for all.