International Journal of Advanced Multidisciplinary Research and Studies
Volume 3, Issue 3, 2023
The Differences in the Psychological Capital of Employees: The Case of Tourism Firms in Hanoi
Author(s): Tran Huy Hung, Phung Khac Sang, Bui Xuan Phong
In developing countries, for example Vietnam, and especially in the field of tourism, research on psychological capital has not been mentioned much or fully, although Vietnam is one of the countries that has a lot of potential. With attractive features such as stable population growth, many beautiful destinations, and increasing awareness of people's enjoyment of life, many travel service firms have been established and expanded, leading to the need to recruit a large number of tour guides, travel organizations, and tourism businesses in order to expand the distribution network and market share for tourism firms. This study was conducted with the aim of assessing the psychological capital of employees in tourism businesses in Hanoi through survey results. The survey subjects are employees of tourism firms in Hanoi. We use both qualitative and quantitative research methods. Quantitative research methods were carried out with SPSS software, including independent T tests and ANOVA. Research results show that there is no difference in assessing the psychological capital of employees in tourism enterprises in Hanoi between different subjects in terms of gender, job position, or working seniority. Based on this result, the study proposes some recommendations for tourism firms and employees.
Keywords: Difference, Psychological Capital, Tourism Firms, Employees, Travel Accounting
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